User Experience Research & Design
"If we engage constantly in very tedious and complex and frustrating interactions, we will become that kind of person. If we instead function simply, transparently and efficiently, we will be imbued with those qualities as individuals." — Jeff Seager, IXDA.org
"Design for needs, not features." — Peter Skillman, Palm
"Good judgement comes from experience. Experience comes from bad judgement."
— Mark Twain
- Intranet Usability and Redesign, Stephen Musselwhite
- Making Your Case: The Art of Persuading Judges, Antonin Scalia and Bryan A. Garner
- Inspired: How To Create Products Customers Love, Marty Cagan
- Observing The User Experience: A Practicioner's Guide To User Research, Mike Kuniavsky
- The Inmates Are Running The Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity, Alan Cooper
- Mental Models: Aligning Design Strategies with Human Behavior, Indi Young
- Why Software Sucks...and What You Can Do About It, David S. Platt
- Designing the Obvious, Robert Hoeckman
- Bit Literacy: Productivity in the Age of Information and E-mail Overload, Mark Hurst
- Setting The Table, Danny Meyer
- The Paradox of Choice: Why More Is Less, Barry Schwartz
- The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work, Gary Klein
- Sources of Power: How People Make Decisions, Gary Klein
- Getting real: The smarter, faster, easier way to build a successful web Application, 37 Signals
- Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug
- The Visual Display of Quantitative Information, Edward Tufte
- The Dip, Seth Godin
- All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World, Seth Godin
- Noble House, James Clavell
- Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, Louis Rosenfeld & Peter Morville
- 2009 GEL Conference. Favorite speakers: Robin Nagle, NYU professor and anthropologist of New York City's sanitation workers; Zina Saunders and her wish for a life of potholes; Noah Scalin and his collection of skulls; Jamy Ian Swiss and the deconstruction of magic.
- 2008 GEL Conference. Favorite speakers: Kelly Dobson & The Purring Coffee Bean; Brooklyn Brewery Brewmaster Garrett Oliver on how American bread isn't natural; Dr. Bridget Duffy of the Cleveland Clinic on improving the patient experience; Natasha Schull and her fascinating inside look at the Nevada slot machine industry.
- Usability Week 2008, NYC, April 2008. Application Usability 2: Dialogue and Workflow Design, Chris Nodder.
- 2007 GEL Conference. Favorite speakers: Mark Hurst, on the concept of the empty InBox; Danny Meyer on the importance of hospitality in any industry; Peter Skillman (Palm Pilot) on the process of evolving a design; Marie Lorenz who built, sank, and rescued her own boat in the East River; John Williams, founder of Frog's Leap Vineyards on drinking, motorcycles, and the joy of blowing things up.
- 2007 Future of Web Design. Favorite speakers: Ryan Singer(37Signals, Basecamp.com) and Robert Hoeckman (Miskeeto.com), on improving interaction design, and Jeffrey Kalmikoff (Threadless.com) on community sites.